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Troubleshooting: AT&T Uverse™
users may not be able to listen to WIOS media stream with the Motorola™
2210-02-1ATT modem due to un-configurable port blocking. There is NO work-around
for this modem. Uverse™ users using a 2Wire 2701HGV-B for their HSI ADSL2/2+
service can use the internal routing settings to permit passthrough for port
1755 to listen to the WIOS media stream. If a Motorola™ Netopia™ modem came with
your Uverse™ setup, configure it like the 2701HGV-B to allow port 1755
passthrough. AT&T™ standard DSL users, Radio Wireless and Cable ISP systems
should work normally with no DMZ or port passthrough needed in the router/modem.
Please consult your ISP if you are have problems listening to WIOS online.
Symantec™ End Point Protection users must disable "Enable Stealth Web Browsing"
under "Network Threat Protection" to listen to WIOS media streaming. Windows
Media Player™ polls the encoder at the server for the the bit rate and version
number, and SEP does not permit the polling to occur if "Stealth Browsing" is
enabled. This is a known issue with SEP and no work-around is available except
to "turn off" the stealth browsing mode. "Stealth Web Browsing" may be featured
in other anti-virus software including Symantec™ products like Norton
Anti-Virus™. Users are advised to check their anti-virus settings that may block
Windows Media™ player. This affects all Windows Media™ players. If Windows Media
Player™ experiences garbled reception make sure that "download codecs
automatically" is selected under Tools/Options/Player tab, choose "Once a Day",
"Once a Week", or "Once a Month", depending on your preference. Other times when
WIOS cannot be heard may be due to unavailable network resources, ISP failure,
or Edcast Media Encoder™ or Icecast Server™ may have crashed on our end due to
overload of the server by exceeding our bandwidth. If you are still having
difficulty receiving the WIOS stream after following these troubleshooting
steps, feel free to contact Carroll Broadcasting at 989-362-3417 to let us know
you are having reception problems so we may make certain the streaming broadcast
is being sent from our studio. We can only give limited advice regarding your
computer or Wi-Fi radio set, we do not provide support for the Microsoft™
streaming client, we only support the server (broadcast) end of the stream but
we will be happy to help whenever we can. If you are still having problems, feel
free to contact your nearest computer expert for assistance.
Streaming Technical: WIOS uses Icecast Server with Edcast Media Broadcaster on
port 1755 and an MP3 Lame codec with a 64Kbps bit rate for the stream. Users
will see a bit rate of up to 64Kbps at 44.1kHz (FM quality) in Windows Media
Player, WinAmp, and other media players. Android and iOS phone users will see
bit rates around the same rate when using the TuneIn Radio app for Android. We
have ceased providing multicasts in different bit rates to prevent router
congestion and streaming lock-ups on our end. The audio stream is broadcast in
mono direct from our AM modulation monitor, you are hearing the same signal that
is broadcast over the air (audio processing included). If you have an
exceptionally good AM receiver with full 10kHz IF bandwidth, you will experience
a hi-fidelity frequency response closely approximating that of the streaming
service. WIOS's music is digitally "cleaned" and equalized to provide removal of
most analog noise, clicks and pops along with crisper highs and deeper lows on
older recordings where that range had been previously restricted.
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Microsoft Explorer™ or Firefox tracking cookies. No sensitive data is ever
collected from your computer. Your number of visits, duration, operating
system and your point of entry at your ISP is the only information gathered by
this site and are only stored for an average of 30 days. You can disable
this tracking by disabling tracking cookies in your web browser, however some
other websites may not function properly without them. This site will
function properly without tracking cookies enabled.
Adobe
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seeing the "Now Playing" data? Make sure your
Java is
updated to the latest version and if that doesn't work, clear your Temporary
Internet Files cache and cookies. Also, newer versions of Internet Explorer block scripts
automatically thus preventing display of our "Now Playing" data. You will
have to go into your IE security settings and make wiosradio.com a safe zone or
enable Java scripting for this zone to get rid of the "nag screens" that come up
in IE when viewing this site.
Emails sent to this site are
subject to use by Carroll Broadcasting for promotional purposes. Your
anonymity is maintained if we decide to use your email to WIOS for publicity.
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